Cynthia L. Hetherington


Curriculum Vitae

[Education] [Experience] [Lectures] [Organizations] [Publications] [Systems] [Word Format]


Masters in Management Science
Specialization in Information Systems
New Jersey Institute of Technology, Newark, New Jersey, 2001.
Masters in Library Science Rutger's University, New Brunswick, New Jersey, 1994.
Bachelors of Arts in PhilosophyMontclair State College, Upper Montclair, New Jersey, 1992.
Associate of Arts in Liberal ArtsBergen Community College, Paramus, New Jersey, 1990.


September, 1996 to Present
Hetherington Information Services, LLC, Elmwood Park, NJ

Information Consultant and Educator

Ten years of experience in conducting text-based, Internet and online database research. Due diligence, business intelligence and online background searching conducted for various licensed private investigators throughout the US. In addition a specialization in training law enforcement and private industry professionals' online investigative skills.

December, 1999 to Present
VTS Investigations, LLC, Chicago, Illinois

Head of Internet & Research Division

July 2000 to February 2001
Wavo Corp., Roseland, NJ

Manager, News Research

Wavo, a content news provider in the industry, delivered news from leading media providers into affordable packages, with custom filters and integration. The focus of Manager of News Research was to create a product catalog that pulled together the technical information of four separate companies that were acquired by Wavo. In addition as Specification Coordinator I oversaw that our product was in compliance with ISO, MARC21, IPTC and XML standards. In order to achieve these two goals I had to create an open channel of communication with our vendor providers, customers, and the development team

  • Maintain vendor relations with over 80 worldwide content providers, newswire publishers and distributors.
  • Develop the Wavo Digital Library as an Intranet/Extranet knowledge management tool for the company. Software used was Access 2000, HTML, ASP and Visual Basic.
  • Create and maintain taxonomy and content mapping consistent with industry standards.
  • Interface with Java, XML, HTML, Unix and other developers at three nationwide locations.
  • Organizing existing and new vendors with our technical staff in order to create a smooth workflow for new product development.
  • Establish a Competitive Intelligence presence in the company.

May, 1997 to July, 2000
Englewood Public Library, Englewood, New Jersey

Senior Technology Librarian

  • Recipient of a Public Service Award, 1999.
    For exceptional service to the City of Englewood

  • Recipient of the MCI-Cybrarian of the Year Award, 1998.
    "Sponsored by MCI, the program is the first to recognize the nation's technical librarians, or "Cybrarians," for their increasingly important role serving the public through the use of information technology."

    In addition to traditional reference librarian duties performed the Senior Technology Librarian takes responsibility for the following:

  • Computer Training Center
    As a result of winning multiple technology grants from the State Library, I successfully established the only computer-training lab within Bergen County libraries. I was responsible for the grant request, purchase, vendor interface, installation and maintenance. I also coordinated 20 volunteer trainers to teach in English and Spanish the basics of computers, software, and HTML.
  • Network Administrator
    • Familiar with the most common network and PC operating systems (NT, UNIX, Win, Mac) and the basics of the OSI and TCP/IP transmission and/or carrier models/protocols.
    • Maintain, repair and upgrade all PC's requiring an advanced knowledge of MS-DOS, multiple Windows versions and NT.
    • Educate and train staff and patrons in the use of all standalone and networked technologies.
    • Develop policies and procedures for the use of all computerized technologies and technology logistics.

  • Webmaster
    Create and maintain the web presence and monthly online newsletter, Access Englewood. Five years of web design experience including by not limited to HTML, Java, JavaScript, Perl, CSS, hosting, FTP, Telnet, UNIX Operating system, content development, design principles in layout. (

May, 1996 to September, 1996
IBM infoSage, White Plains, New York

Senior Information Systems Analyst -- Lead Topic Builder (Team Leader)

  • I managed a team of eight professionals, acting as their liaison to the project at large. Highlights at infoSage involved working with outside vendors, demonstrating our product to IBM Japan, and coordinating the team of information specialists with the rest of the development teams on infoSage. This project closed down in 1996.

April, 1995 to May, 1996
Teaneck Public Library , Teaneck, New Jersey

Reference Librarian -- Technology Coordinator -- Webmaster

  • I worked towards establishing precedence for "technology librarianship," a relatively new role for librarians, stemming from traditional duties, adding to it systems administration responsibility. In order to support growing technology needs, the library was awarded several technologies grants, which I administered. Teaneck Public Library was the first library to host a website in the Northern New Jersey region, which I created and maintained. In addition, I chaired the first Internet Interest Group for Librarians in Northern New Jersey.

March, 1995 - September, 1995
Weiner Library
Fairleigh Dickinson University, Teaneck, New Jersey

Academic Reference Librarian - Part time

  • Sunday manager in charge of the facility and staff. Duties included providing reference assistance to students and faculty, bibliographic instruction, and assisting patrons with various automated indices.

September, 1993 to April, 1995
Louis Bay 2nd Library, Hawthorne, New Jersey

Reference Librarian

  • As reference librarian I assisted patrons in researching for information through a multitude of mediums. This includes using traditional reference tools, as well as CD-ROM and on-line searching. I also provided bibliographic, database and Internet instruction. As the technology coordinator for library, duties included the purchase and maintenance of computers, software, and peripherals. Effective trouble shooting of computers and technical equipment is my strongest skill. Other duties performed were grant proposals, press releases and interviews.


Cynthia Hetherington is in demand as a presenter at professional conferences throughout the country. Since 1998 she has spoken at more than twenty national and International conferences training business professionals about the uses of the Internet and online databases for investigative purposes. Highlights from recent years are the International High Technology Crime Investigation Association, Iowa State Police and Lucent Technologies.


Chapter 5 "Using the Internet." Find Anyone Fast (3rd ed.) MIE Publishing: SC (2001) Online and Internet Intelligence [quarterly contributor and publisher] (2000 - 2002)
Non-Profits are Information Rich. Cyberskeptics Guide [vol. 6; iss.2] (2001)
Competitive Intelligence. The Legal Investigator [vol. 29; iss.3] (2000)
Information Sources Abroad The LPIA Journal. [vol.2; iss.1] (1998)
Children Online : What Parents Need to Know
CopsOnline [vol.1; iss.2] (1998)

  • President to the Sigma Chapter of Alpha Epsilon Lambda at New Jersey Institute of Technology.
  • Speaker Chair to the High Technology Crime Investigation Association International Conference 2002.
  • MCI-Cybrarian of the Year Award Recipient of 1998 - Sponsored by MCI, the program is the first to recognize the nation's technical librarians for their increasingly important role serving the public through the use of information technology.
  • City of Englewood Public Service Award Recipient - 1999
  • More than a dozen Certificates of Appreciation from various Fraud, Private Investigation and Criminal Justice Associations for the year 2000.


New Jersey Professional Librarian Certification
American Library Association (Reference and Adult Services Division)
North East High Technology Crime Investigation Association (Chair, Webmaster)
Computer Security Institute
Association of Independent Information Professionals
Institute of Electrical and Electronics Engineers
Society of Competitive Intelligence Professionals
American Society of Information Science
Long Island Chapter of the Certified Fraud Examiners
Sigma Chapter of Alpha Epsilon Lambda at NJIT (Vice President, Webmaster)


Experience and familiarity with these system and applications
MS-DOS 6, 6.2, 6.21, 6.22, MS Windows 3.1, 3.11, 95, 98Windows NT 4.0 server and Workstation 4.0
HP network, PC printers and scanners - HP-2000, 4000, 5N, etc…HTML, Java script, Java, PERL, CSS
WinFax Pro, PC Anywhere, Carbon Copy, AllaireGateway - Dell - CD-ROM - DVD servers
100 & 10baseT Ethernet hubs and switchesSCSI, EIDE, UATA and IDE hardware and drives
Level 3/5 and fiber cabling and electrical wiring installation Cisco 2501 router, SDSL routers
MS Office 97 & 2000 SBE and ProfessionalPCMCIA PC Connectivity - PC's, servers and notebooks
Photo Paint, Corel Draw, Adobe Illustrator, PhotoShop 5.0Basic UNIX administration, Mac OS 7.x.x
MS Project, MS Publisher, MS Front Page, PeachtreeMS Access and Access database design

Updated: March 2002
Created: March 6, 1997